Titlebook: Business and Service Telephone Conversations; An Investigation of Cecilia Varcasia Book 2013 Palgrave Macmillan, a division of Macmillan P

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Wie Sie Ihre bestehenden Kunden bindenstics, such as the research on grammar in interaction. This chapter reviews the main concepts of this theoretical approach, beginning with the turn-taking system and adjacency pairs. Studies on the grammatical constituency of turns and turn expansions are also reviewed. The description of these conc

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Wie Sie Einw?nde aushebeln und Kunden z?hmen with new features. Here the emphasis is put on a specific conversational phenomenon that characterises the missing part of the data in the corpus to be analysed. As mentioned in Chapter 3, there are calls that receive a response to the request in a simple format, but then C, instead of aligning and

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Wie Sie Ihre Vertriebskompetenz erweitern, of interactional sequence, i.e. the request-response adjacency pair. Results from the quantitative analysis will also be put together, showing the various formats of response produced by the Rs in the corpus. Finally the chapter will also draw up the results on the analysis of the grammatical confi

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Mehr Erfolg mit besseren Vertr?genstanding of the cross-cultural similarities and differences found among the three languages under consideration. All such findings may have implications for improvement of customer service in small businesses and the training of assistants, clerks, call centre operators and learners of the three lan

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Book 2013This book considers the sequential deployment of the receiver‘s response to the caller‘s request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

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