Titlebook: Business Process Maturity; A Comparative Study Amy Van Looy Book 2014 The Editor(s) (if applicable) and The Author(s), under exclusive lic

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Business Process Maturity978-3-319-04202-2Series ISSN 2197-9618 Series E-ISSN 2197-9626

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978-3-319-04201-5The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl

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Research,ly acknowledged by references). First, the literature study distinguished business process management (BPM) from business process orientation (BPO), in order to obtain a common understanding among researchers and practitioners. An essential difference in scope exists, with: (1) BPM being limited to

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Conclusion,r organising and classifying the business process management discipline by means of a process capability framework. The latter gives specific attention to the organisational characteristics (culture and structure) that complement the process lifecycle, and so differs ‘business process management’ (B

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2197-9618 orial to help readers make a fast and reliable selection.Pre.Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face globalisation, higher competitiveness, demanding customers, growing IT possibilities,

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Book 2014 to identify the capability areas and maturity types of 69 existing BPMMs, in order to strengthen the basis of available BPMMs. Lastly it presents a selection study to identify criteria for choosing one BPMM from the broad selection, which produced a free online selection tool, BPMM Smart-Selector..?.