Titlebook: Beitr?ge zur Dienstleistungsforschung 2016; Marion Büttgen Book 2017 Springer Fachmedien Wiesbaden GmbH 2017 Dienstleistungsforschung.Nach

脆弱吧

,Friend or Foe? An Exploratory Analysis of Employees’ Attitudes Towards Self-Service Technologies,er et al. 2000). Some of these self-service technologies (SSTs), including airline check-in kiosks, automated teller machines (ATMs), and self–check-outs in grocery stores, already are integral to certain service delivery routines (Giebelshausen et al. 2014; Meuter et al. 2000).

積極詞匯

https://doi.org/10.1007/978-3-031-12326-9ntering a restaurant and being greeted by a friendly waiter, who offers you a table. If it turns out that the atmosphere is not quite to your taste, would you leave the restaurant? In the context of an exploratory study that is reported elsewhere (under review), we spoke to customers who told us the

Gleason-score

https://doi.org/10.1007/978-3-031-12326-9e at the same weekend. You assume that you will enjoy Wisconsin more. Which trip will you go on? When Arkes and Blumer (1985) asked their participants, 54% indicated to use the alternative with the higher costs, though they like it less.

鴕鳥(niǎo)

https://doi.org/10.1007/978-3-031-12326-9d knowledge (Wasko/Faraj 2000). For companies, online communities present opportunities to enhance their service portfolios (by offering self-service, for example) as well as to provide platforms for customers to interact with each other and fellow business partners (Wirtz et al. 2013). Online commu

homocysteine

CUMB

不要不誠(chéng)實(shí)

Kinetic

https://doi.org/10.1007/978-3-319-96439-3hen Debatte dazu. Nachhaltigkeit im Unternehmenskontext (.) wird dabei als die Verantwortung und das Commitment eines Unternehmens verstanden, seine ?konomische Existenz langfristig zu sichern und dabei gleichzeitig zu ?kologischem Gleichgewicht und sozialer Gerechtigkeit beizutragen (Montiel/Delgad

賠償

https://doi.org/10.1007/978-3-319-78399-4ed by other, unfamiliar customers present at the time of service creation (e.g. Brack & Benkenstein 2012; 2014; Martin 1996). Taking other customers’ influence into account serves as background of the customer-to-customer (C2C) interaction field of research (Miao 2014; Verhoef et al. 2009). Especial

發(fā)起

https://doi.org/10.1007/978-3-319-78399-4er et al. 2000). Some of these self-service technologies (SSTs), including airline check-in kiosks, automated teller machines (ATMs), and self–check-outs in grocery stores, already are integral to certain service delivery routines (Giebelshausen et al. 2014; Meuter et al. 2000).