Titlebook: Artificial Intelligence for Customer Relationship Management; Solving Customer Pro Boris Galitsky Book 2021 The Editor(s) (if applicable) a

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伴隨而來

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魯莽

Adjusting Chatbot Conversation to User Personality and Mood, sources to properly react to the customer in the emotional space and to navigate him through it. We evaluated an overall contribution of a chatbot enabled with affective computing and observed up to 18% boost in the relevance of responses, as perceived by customers.

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無可爭辯

寬容

Recommendation by Joining a Human Conversation,her conversations with other people, including customer support agents (CSA) and joins the conversation only when there is something important to recommend and the time is correct to do so. Building a recommender that joins a human conversation (RJC), we propose information extraction, discourse and

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