Titlebook: An Intelligent Customer Complaint Management System with Application to the Transport and Logistics ; Alireza Faed Book 2013 Springer Inte

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Problem Definition,valuated. It was noted that quite a few improvements have been made to different CRM areas including customer satisfaction and complaint management systems. Researchers around the world have made various contributions to this body of knowledge and proposed different models, strategies and approaches

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Analytical Text Mining in I-CRM for Customer Complaint Analysis,ed concepts used in text mining analysis are defined, followed by qualitative data analysis. Issues are identified in detail and a scientific approach is presented to justify the issues identified as being those relevant to the port in terms of logistics and transport.

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I-CRM Validation of Customer Issues and Definition of Their Impact Factors Through Hypotheses Formuoperations were identified. Furthermore, the major issues were ranked according to their importance and weights. In this chapter, the identified issues and their impact factors are validated through hypotheses formulation and proof of concept. Analysis will be carried out using variance and structur

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Conclusion of the Thesis and Future Works,tracted much attention from researchers around the globe. It focuses on building the most effective and strategic relationships with customers. Currently, numerous researchers are working on CRM and its components such as customer satisfaction, perceived value, interactivity, customer acquisition an

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