Titlebook: Advances in the Human Side of Service Engineering; Proceedings of the A Jim Spohrer,Christine Leitner Conference proceedings 2020 The Edit

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Horst Steinmann,Andreas Georg Scherercial value from a human perspective [., .]. The architecture has many roles to play that are relevant to the process and output of HCSD, especially for the coordination, integration, application and governance of resources and organizational capabilities..In this way the motivation of this work is t

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https://doi.org/10.1007/978-3-662-04072-0ate direct value for their customers. Value co-creation and actor engagement are key mechanisms at play in the design of straightforward, innovative value propositions and the stimulation of service design and new service development. Subsequently, we present our case study research of a fully digit

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The Emergence of the World Economyforms is scarce. To bridge this gap, we build upon a longitudinal case study of the IBM health records service platform to analyze several phases within its lifecycle and derive design principles that aim for service innovation in digital platforms. Thus, we shed light on the design and the applicat

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Gene M. Grossman,Elhanan Helpmaninations like human-to-human, human-to-technology, or technology-to-technology. The understanding of workforce, on the other hand, has remained largely unchanged in recent decades. Workforce, workforce planning, workforce management, workforce diversity and so on, focus almost exclusively on the hum

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https://doi.org/10.1007/978-3-030-51057-2Human Systems Integration; Accident prevention systems; Human-centered service design; Speech analysis

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