Titlebook: Advances in Service Science; Proceedings of the 2 Hui Yang,Robin Qiu Conference proceedings 2019 Springer Nature Switzerland AG 2019 Servic

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2198-7246 t ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.978-3-030-04726-9Series ISSN 2198-7246 Series E-ISSN 2198-7254

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2198-7246 ology and applications in the state-of-the-art of service reThis volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technolog

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Using the Service Science Canvas to Understand Institutional Change in a Public School System,rict that is viewed as a complex educational system. Our analysis utilizes the Service Science Canvas, which is a convenient methodological tool that includes common elements of the service science framework.

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Conference proceedings 2019emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approa