Titlebook: (Im)politeness at a Slovenian Call Centre; A Cross-Media Examin Sara Orthaber Book 2023 The Editor(s) (if applicable) and The Author(s), un

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https://doi.org/10.1007/978-3-662-43092-7 and ethical considerations. Section?. begins with a brief insight into the profile of the Company, its socio-economic background, its role in the national passenger transport system and the Company’s position in the minds of the customers, i.e., passengers and the wider public.

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