Titlebook: Managing Electronic Services; A Public Sector Pers ?ke Gr?nlund Textbook 2000 Springer-Verlag London 2000 Electronic Services.Internet.Inte

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Future Technical Platform - Look Back, Look Aside, Look Aheadic changes in the future - which database should we use? Which Web platform? There is also the problem of integration of legacy systems. Nobody can give a definite answer to these questions - only more or less educated guesses. And because more is better, there is a good argument for dwelling on the

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Departmental Integration of Data Resources - Don’t Lock up Your Resourcesproducers that it would be useful to have access to some data possessed by other city departments. For instance, tourist information could be better presented by using maps. Maps can be manufactured anew, but they often already exist in the form of GIS systems, typically owned by the city planning o

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Challenge 8: Poor Usability - Let the Users Be Your Guideused. A closer look at the “hit” figures. of systems reveals that it is most often only the front page that is frequently used. Pages deeper in the hierarchy often have few hits, or even none. As the front page is usually a cover page and the more detailed information is typically found deeper in th

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Challenge 9: Where is the Payoff? Some Benefits Come Later. Business on the Internet is a much hyped phenomenon that often falls short of expectations for private and public service providers alike. “Return on investment” is mostly stated in strategic rather than monetary terms.

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Challenge 10: What is Our Role? From Monopoly to Service Providering the status of commercial service providers, in the sense that they must cover their costs, and that users subscribe to the services on a voluntary basis. This transition is still under way, but there are important factors pushing development in this direction. One is competition in the same serv

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