Titlebook: Hospitality Management; Case Study Assignmen Sally Messenger,Humphrey Shaw Textbook 1991Latest edition Sally Messenger and Humphrey Shaw 19

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Hamilton College of Further EducationThe design of accommodation is becoming increasingly sophisticated. In order to ensure attractive and practical accommodation, certain design criteria need to be taken into consideration.

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The Lord DubarryThe root cause of many organisational problems is poor communication. Managers need to ensure that communications are as effective as possible and that all staff realise the importance of team work and departmental cooperation.

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The Grand HotelIn today’s hospitality industry it is becoming increasingly important that the right people are recruited into management positions. Organisations cannot afford to make mistakes in this area. As a result, many hospitality companies are working to improve the effectiveness of their recruitment processes.

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The Carlton HotelFormally appraising the performance of employees has been introduced into most large organisations over the past few years. However, quite often very little training or advice is provided for the appraisers or the appraisees on how to deal effectively with appraisal interviews.

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Inn on the LakeStress at work is a key issue facing hospitality organisations, as very often staff work under the dual pressures of time and a heavy workload.

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