標(biāo)題: Titlebook: Service Quality and Management; Paul Kunst,Jos Lemmink,Bernd Stauss Book 1999 Springer Fachmedien Wiesbaden 1999 Call Center.Dienstleistun [打印本頁] 作者: 字里行間 時(shí)間: 2025-3-21 16:11
書目名稱Service Quality and Management影響因子(影響力)
書目名稱Service Quality and Management影響因子(影響力)學(xué)科排名
書目名稱Service Quality and Management網(wǎng)絡(luò)公開度
書目名稱Service Quality and Management網(wǎng)絡(luò)公開度學(xué)科排名
書目名稱Service Quality and Management被引頻次
書目名稱Service Quality and Management被引頻次學(xué)科排名
書目名稱Service Quality and Management年度引用
書目名稱Service Quality and Management年度引用學(xué)科排名
書目名稱Service Quality and Management讀者反饋
書目名稱Service Quality and Management讀者反饋學(xué)科排名
作者: 似少年 時(shí)間: 2025-3-21 23:47 作者: doxazosin 時(shí)間: 2025-3-22 03:57 作者: 雜役 時(shí)間: 2025-3-22 05:48
Service Quality and Management978-3-322-90981-7Series ISSN 2628-7366 Series E-ISSN 2628-7374 作者: 訓(xùn)誡 時(shí)間: 2025-3-22 11:53 作者: CORE 時(shí)間: 2025-3-22 14:50
Critical Incidents in Dutch Consumer Press: Why Dissatisfied Customers Complain with Third Partiesbrand promotions clearly reflect the difference in personal contact intensity. The incidence of complaining with the Consumentenbond without previous complaining with the service supplier is highlighted as a managerial problem. In designing a promotion, ethical viewpoints should be taken into accoun作者: 乏味 時(shí)間: 2025-3-22 19:00 作者: 托運(yùn) 時(shí)間: 2025-3-22 23:46
Beyond the Call of Duty: The Impact of Perceived Support on Attitudes and Behavior of Temporary Cally support and in-role behavior it could be surmised that working in call centers requires both technical skills and ‘people’ skills. The temporary work agencies generally provide training focusing on information and communication technology as well as training focusing on customer orientation. The i作者: phlegm 時(shí)間: 2025-3-23 03:32
Quality Management and Organizational Changeure of people and organizations. Depending on the way people and organizations are viewed, change implementation will be quite different. Organizational models filter and focus attention..Finally, it is not solely “what you change” that is important; it is also “how you change”. In other words, the 作者: ACTIN 時(shí)間: 2025-3-23 08:54 作者: nepotism 時(shí)間: 2025-3-23 13:27 作者: 抗生素 時(shí)間: 2025-3-23 14:36 作者: 可行 時(shí)間: 2025-3-23 20:11 作者: Minuet 時(shí)間: 2025-3-23 23:15
Martin Wetzels,Ko de Ruyterines Satzes schon die n?chsten fünf S?tze im Kopf. Wenn ein Leser daher lediglich mit einer durchschnittlichen Geschwindigkeit von 200 Worten pro Minute lesen kann, bedeutet dies gleichsam, dass er nur ein Drittel seiner Konzentrationsbandbreite nutzt.作者: deriver 時(shí)間: 2025-3-24 04:29
Fran?oise Chevalierines Satzes schon die n?chsten fünf S?tze im Kopf. Wenn ein Leser daher lediglich mit einer durchschnittlichen Geschwindigkeit von 200 Worten pro Minute lesen kann, bedeutet dies gleichsam, dass er nur ein Drittel seiner Konzentrationsbandbreite nutzt.作者: Insatiable 時(shí)間: 2025-3-24 07:33 作者: arbiter 時(shí)間: 2025-3-24 13:48
nes Satzes schon die n?chsten fünf S?tze im Kopf. Wenn ein Leser daher lediglich mit einer durchschnittlichen Geschwindigkeit von 200 Worten pro Minute lesen kann, bedeutet dies gleichsam, dass er nur ein Drittel seiner Konzentrationsbandbreite nutzt.作者: Repetitions 時(shí)間: 2025-3-24 15:41
2628-7366 theory, and in turn good practice will be based on solid theory. This series tries to support this pro- cess by presenting a number of innovative practices, and978-3-8244-6780-8978-3-322-90981-7Series ISSN 2628-7366 Series E-ISSN 2628-7374 作者: 猜忌 時(shí)間: 2025-3-24 19:07 作者: PLAYS 時(shí)間: 2025-3-25 00:04
Introductionaround. The evidence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming a business in itself. Television shows that are based on customer complaints about services are becoming more and more popular. As is the case in the millennium probl作者: alcohol-abuse 時(shí)間: 2025-3-25 04:24 作者: grovel 時(shí)間: 2025-3-25 07:52 作者: 有幫助 時(shí)間: 2025-3-25 11:43 作者: 殺死 時(shí)間: 2025-3-25 19:39
Criticality of Critical Incidents in Customer Relationships relationship view. The main research questions are: “In what way do critical incidents affect the customer relationship? How critical are critical incidents? When and why are critical incidents critical?”. We develop and present a tentative framework for analyzing critical incidents in customer rel作者: 雄辯 時(shí)間: 2025-3-25 23:45
Critical Incidents in Dutch Consumer Press: Why Dissatisfied Customers Complain with Third Partiess on brand promotions and retail promotions of 52 and 137 items respectively were studied in more detail..Dissatisfiers in the incidents have been classified according to attributes of the promotions and the employee behavior. Customer behavior is described and classified in so far as it leads to co作者: Myosin 時(shí)間: 2025-3-26 04:08 作者: babble 時(shí)間: 2025-3-26 05:50 作者: 大量 時(shí)間: 2025-3-26 10:04
Beyond the Call of Duty: The Impact of Perceived Support on Attitudes and Behavior of Temporary Callff, employed by specialized temporary helping service agencies, is used within call centers. These agencies play a pivotal role in motivating and establishing desirable behaviors of the agents. In this paper we examine exchange relationships of temporary call center agents with their agency as well 作者: Repetitions 時(shí)間: 2025-3-26 13:45
Quality Management and Organizational Changeis paper presents the results of the research we have conducted in five companies..Our research illustrates that very rigid, “standardized strategies” for change have led to difficulties. On the contrary, “heuristic strategies” for change have given rise to good results. These heuristic strategies f作者: 杠桿 時(shí)間: 2025-3-26 19:29
Sales-Related Benefit-Analysis of Service Quality Investments — The Moderating Role of Customer Relaaims at generating economic success by satisfying and retending current customers. However, as other activities of service corporations, quality activities should be assessed against their profitability. This paper presents an approach for quantifying the benefit of quality activities generated by i作者: 宴會(huì) 時(shí)間: 2025-3-26 23:38
Dynamics in Service Quality Perceptions — A Longitudinal Approach to Evaluate the Outcome Dimension educational quality of an Austrian Business College was done by means of importance and performance ratings from the students’ point of view at two different times after finishing the undergraduate course.作者: HAUNT 時(shí)間: 2025-3-27 02:18
National Customer Satisfaction Indices: A Critical Investigation from an Application Perspectivean Customer Satisfaction Barometer, two wellknown indices are than evaluated with regard to the criteria previously worked out. Several proposals are generated corresponding to the results of the analysis, which can be used as a guideline for future improvements of NCSI methodology and usage.作者: Banister 時(shí)間: 2025-3-27 08:46
Sales-Related Benefit-Analysis of Service Quality Investments — The Moderating Role of Customer Relaer behavior are not linear in nature. An important moderating factor is the type of the current customer relationship. Therefore, this paper also analyzes this construct’s moderating effect on the relationship between customer satisfaction and customer repurchase behavior.作者: 弄皺 時(shí)間: 2025-3-27 11:00 作者: ACTIN 時(shí)間: 2025-3-27 14:26 作者: Restenosis 時(shí)間: 2025-3-27 19:19
Achieving Service Quality through the Application of Importance-Performance Analysisonsumer expectations. First, the importance of attributes is being determined through a management survey. Next, the performance is measured through multiple consumer surveys. Finally, the differences between importance and performance are analysed in an effort to identify the organisations strengths and weaknesses.作者: 廚房里面 時(shí)間: 2025-3-28 01:01 作者: CRUC 時(shí)間: 2025-3-28 05:26
u werfen, in dem sich ein Stoff befinden kann. Grunds?tzlich kann Materie in drei Zust?nden auftreten: fest, flüssig oder gasf?rmig. Meistens befindet sich die gesamte Materie in einem System in einem der drei Zust?nde, es gibt aber auch Situationen, wo zwei oder drei Formen zusammen auftreten. Auf 作者: opprobrious 時(shí)間: 2025-3-28 07:14
Robert Govers,Frank M. Go h?her ist das Textverst?ndnis. In diesem Punkt zeigt die Neurowissenschaft anhand klarer Zahlen, dass der Durchschnittsleser weit hinter seinem Potential zurücksteht. Die meisten Menschen lesen in etwa genauso schnell wie sie sprechen, was rund 200 Worten pro Minute entspricht. Die durchschnittlich作者: progestogen 時(shí)間: 2025-3-28 11:02
Alexander Decker,Harald Meissner h?her ist das Textverst?ndnis. In diesem Punkt zeigt die Neurowissenschaft anhand klarer Zahlen, dass der Durchschnittsleser weit hinter seinem Potential zurücksteht. Die meisten Menschen lesen in etwa genauso schnell wie sie sprechen, was rund 200 Worten pro Minute entspricht. Die durchschnittlich作者: 原始 時(shí)間: 2025-3-28 15:57
Martin Wetzels,Ko de Ruyterh?her ist das Textverst?ndnis. In diesem Punkt zeigt die Neurowissenschaft anhand klarer Zahlen, dass der Durchschnittslesser weit hinter seinem Potential zurücksteht. Die meisten Menschen lesen in etwa genauso schnell wie sie sprechen, was rund 200 Worten pro Minute entspricht. Die durchschnittlich作者: 夸張 時(shí)間: 2025-3-28 21:33 作者: Spinous-Process 時(shí)間: 2025-3-29 01:24 作者: 無能性 時(shí)間: 2025-3-29 06:27 作者: aptitude 時(shí)間: 2025-3-29 07:28 作者: 胖人手藝好 時(shí)間: 2025-3-29 11:46
Sodium-Driven Transport A Re-evaluation of the Sodium-Gradient Hypothesist of, the same mechanism.. In fact, such opposite activating and inhibitory roles were assigned by Crane to Na. and K. respectively.. The prevailing extracellular cation, Na., would stimulate solute influx by cotransport, while the prevailing intracellular cation, K., would inhibit the efflux and pe作者: observatory 時(shí)間: 2025-3-29 19:18 作者: 施加 時(shí)間: 2025-3-29 20:52 作者: Cirrhosis 時(shí)間: 2025-3-30 01:02
m?glicherweise dabei eine Schlüsselrolle einnehmen. Die interdisziplin?re Darstellung tr?gt zum besseren Verst?ndnis dieser Vorg?nge bei und erm?glicht dem Arzt gezieltes therapeutisches Vorgehen.978-3-540-54807-2978-3-642-77098-2作者: 免費(fèi) 時(shí)間: 2025-3-30 04:48
Textbook 2009le bodies. The book examines practically all the important questions of current interests for nonlinear solid mechanics: plasticity, damage, large deformations, contact, dynamics, instability, localisation and failure, discrete models, multi-scale, multi-physics and parallel computing, with special
