標題: Titlebook: Customer Success Management; Helping Business Cus Michael Kleinaltenkamp,Katharina Prohl-Schwenke,La Textbook 2023 The Editor(s) (if applic [打印本頁] 作者: CLAST 時間: 2025-3-21 17:32
書目名稱Customer Success Management影響因子(影響力)
書目名稱Customer Success Management影響因子(影響力)學科排名
書目名稱Customer Success Management網(wǎng)絡公開度
書目名稱Customer Success Management網(wǎng)絡公開度學科排名
書目名稱Customer Success Management被引頻次
書目名稱Customer Success Management被引頻次學科排名
書目名稱Customer Success Management年度引用
書目名稱Customer Success Management年度引用學科排名
書目名稱Customer Success Management讀者反饋
書目名稱Customer Success Management讀者反饋學科排名
作者: GOAT 時間: 2025-3-21 22:13 作者: Pageant 時間: 2025-3-22 00:41
Customer Success Management Outcomes,hat CSM activities should not only be of high quality and valuable to the customer, but they should also be carried out with a certain regularity and intensity. If these requirements are met, CSM activities can have a positive impact on the longevity of business relationships, reflected, for example作者: semble 時間: 2025-3-22 06:57 作者: 期滿 時間: 2025-3-22 10:39
How Hard Will You Have to Work?e needs for such activities. From a supplier perspective, identifying CSM drivers and their characteristics helps CS managers delineate and segment customers based on their potential and receptiveness to CSM activities.作者: 樣式 時間: 2025-3-22 13:13
Portrait of the Artist as a Young Dogespective activities. Through these activities, the customer-related CSM process can be fundamentally aligned with the customer’s goals and hence with the promises made during the sales process. Furthermore, suppliers?need to incorporate customers into this process as an active value contributor.作者: 樣式 時間: 2025-3-22 19:13
Film Scripts and other Prose Itemshat CSM activities should not only be of high quality and valuable to the customer, but they should also be carried out with a certain regularity and intensity. If these requirements are met, CSM activities can have a positive impact on the longevity of business relationships, reflected, for example作者: helper-T-cells 時間: 2025-3-23 01:18 作者: 細查 時間: 2025-3-23 04:03 作者: hazard 時間: 2025-3-23 07:43 作者: nerve-sparing 時間: 2025-3-23 12:04 作者: nuclear-tests 時間: 2025-3-23 15:05 作者: facetious 時間: 2025-3-23 18:17
Nirav N. Chokshi,Duncan C. McFarlanelling, solution realization, value-in-use monitoring and enhancement, renewal or expansion, and customer advocacy. These activities are propelled by the CSM drivers and lead to CSM outcomes for both customers and suppliers.作者: 多嘴多舌 時間: 2025-3-23 22:55 作者: 敲詐 時間: 2025-3-24 05:27 作者: phytochemicals 時間: 2025-3-24 06:43 作者: 削減 時間: 2025-3-24 13:29
Customer Success Management Structures,ose of other customer-related management approaches—namely, VBS, CRM, KAM..Furthermore, the chapter presents the Case Study “Camunda” showing how customer success management structures were successfully ramped up.作者: Absenteeism 時間: 2025-3-24 15:45 作者: 強制性 時間: 2025-3-24 19:44 作者: 為寵愛 時間: 2025-3-25 01:35
https://doi.org/10.1007/978-1-349-13373-4ustomer advocacy helps to ensure solution growth outside of the existing customer base. This includes referrals like testimonials, online reviews, or case studies. Such customers’ advocacy activities can be motivated through membership in customer advisory board (CABs) or customer referral programs.作者: 確定無疑 時間: 2025-3-25 06:13 作者: Conduit 時間: 2025-3-25 10:58
2192-8096 the field.Integrates customer and supplier perspectives on c.End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer success management (CSM) is thus the fastest growing business function. It was first implemented in selected service busine作者: 廚師 時間: 2025-3-25 14:50
Graham C. Goodwin,Stefan F. Graebeomer Value Proposition (CVP), based on a deep understanding of a customer’s goals. This chapter explains the various steps of VBS and how a CVP helps communicate how a company will provide superior value to its customers.作者: MAOIS 時間: 2025-3-25 15:48 作者: llibretto 時間: 2025-3-25 23:36
Michael Kleinaltenkamp,Katharina Prohl-Schwenke,LaIntroduces the concept of customer success management and its application.Discusses the scientific foundation based on empirical studies in the field.Integrates customer and supplier perspectives on c作者: expository 時間: 2025-3-26 01:41
Management for Professionalshttp://image.papertrans.cn/d/image/241626.jpg作者: 嗎啡 時間: 2025-3-26 04:49
Customer Success Management978-3-031-26178-7Series ISSN 2192-8096 Series E-ISSN 2192-810X 作者: 我們的面粉 時間: 2025-3-26 11:09
https://doi.org/10.1007/978-3-031-26178-7Customer success management; Customer success manager; Customer value; Customer relationships; Customer 作者: 確定的事 時間: 2025-3-26 14:57
978-3-031-26180-0The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl作者: Amnesty 時間: 2025-3-26 19:45
https://doi.org/10.1007/978-1-84800-060-5 approach is that it does not focus on promising or selling value to a customer. Rather, customer success management aims to ensure that the promises of?a customer value proposition are actually kept and that value is delivered or even enhanced when goods or services are used at the customer firm. T作者: Mediocre 時間: 2025-3-27 01:02 作者: 吞沒 時間: 2025-3-27 02:29 作者: Pert敏捷 時間: 2025-3-27 07:25 作者: preeclampsia 時間: 2025-3-27 10:48
Graham C. Goodwin,Stefan F. Graebe familiarizing them with related products and services, as well as installing and implementing them at the customer firm. This solution realization comprises thus two fields of activities: onboarding and solution adaptation. In these processes, the internal handoff from the sales team to the custome作者: Ballerina 時間: 2025-3-27 14:25
Portrait of the Artist as a Young Dogated by the supplier and the customer throughout the customer’s usage of a solution or complex offering. As suppliers typically aim at keeping the customer churn rate low, they need to make sure that this value in use promised in the customer value proposition is actually achieved or even exceeded. 作者: Anticoagulants 時間: 2025-3-27 21:07 作者: 刺穿 時間: 2025-3-28 01:27 作者: 小爭吵 時間: 2025-3-28 04:09
Film Scripts and other Prose Itemsudies have shown that customers assess their suppliers’ CSM activities with regard to the quality of the suppliers’ resources, e.g. the CS managers’ competencies, and the quality of the resource integration process in which customer and supplier are involved, e.g. the communication process between b作者: 取消 時間: 2025-3-28 08:30
Portrait of the Artist as a Young Dogthis purpose. First, firms need to determine which goals to prioritize when implementing CSM. Second, they must decide how CSM will be embedded in the supplier’s organization. Within these decisions, it is also necessary to clarify how the scope and tasks of CSM are linked and interconnected with th作者: 胎兒 時間: 2025-3-28 10:48
The Rise of a New Business Function: Customer Success (Management), approach is that it does not focus on promising or selling value to a customer. Rather, customer success management aims to ensure that the promises of?a customer value proposition are actually kept and that value is delivered or even enhanced when goods or services are used at the customer firm. T作者: 明確 時間: 2025-3-28 17:39 作者: 顛簸地移動 時間: 2025-3-28 21:12
Customer Success Management Drivers,this chapter, we identify and explain the most important drivers of the implementation of CSM from customers’ and suppliers’ perspectives. They reach from common business practices, lacking or poor customer CSM capabilities, lacking resources and offerings’ complexity over the project or relationshi作者: ANA 時間: 2025-3-29 00:07 作者: Vaginismus 時間: 2025-3-29 03:33 作者: dry-eye 時間: 2025-3-29 09:06 作者: integral 時間: 2025-3-29 12:26
Adapting the Customer Value Proposition,pically does not remain unchanged. In contrast, since customer goals likely change over time, a CVP needs to be adapted throughout a business relationship. Hence, embedding a CVP into a sales cycle can ensure that all sales endeavors are geared toward customer value. In this sense, a CVP is not rene
