標(biāo)題: Titlebook: Customer Centric Support Services in the Digital Age; The Next Frontier of Jagdish N. Sheth,Varsha Jain,Anupama Ambika Book 2024 The Editor [打印本頁] 作者: Remodeling 時(shí)間: 2025-3-21 16:18
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書目名稱Customer Centric Support Services in the Digital Age讀者反饋學(xué)科排名
作者: Lice692 時(shí)間: 2025-3-21 23:20
A Concise Dictionary of Paleontologyservice channels. Additionally, the chapter describes the complexity of consumer queries, data ethics, and privacy-related issues that are relevant while dealing with massive amounts of personal data of consumers/customers.作者: 脫落 時(shí)間: 2025-3-22 01:37
Book 2024gitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts..The book is a valuabl作者: 警告 時(shí)間: 2025-3-22 08:11 作者: insolence 時(shí)間: 2025-3-22 11:51 作者: 輕快走過 時(shí)間: 2025-3-22 13:00
A Concise Dictionary of Paleontologyn resource management, and customer-centric services in building unique selling points (USP) for brands. The authors have taken cases from industries including civil aviation, food delivery, and financial services, among others, to illustrate the importance of digital services in ensuring the high well-being of customers.作者: 輕快走過 時(shí)間: 2025-3-22 19:05 作者: 使害羞 時(shí)間: 2025-3-22 21:29
Customer-Centric Support Services: An Introduction to the Next Frontier for Competitive Advantage ihave offered contributions to theories, knowledge, and discussion around customer-centric support services as the next frontier for competitive advantage in the digital era. The subsequent chapter presents an outline of the book and a concluding remark.作者: 發(fā)怨言 時(shí)間: 2025-3-23 01:26 作者: 填滿 時(shí)間: 2025-3-23 06:30
Customer Service Opportunities and Challenges in a Post-Pandemic World of pandemics on the forces shaping the marketing environment and consumers. Next, we discuss how these environmental shifts affect customer service status, delivery, expectations, and interactions. Finally, we identify implications for practice and opportunities for academic research.作者: Scleroderma 時(shí)間: 2025-3-23 13:10
based on research from global experts..The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships..978-3-031-37099-1978-3-031-37097-7作者: 喃喃而言 時(shí)間: 2025-3-23 17:50 作者: GUMP 時(shí)間: 2025-3-23 18:08 作者: 折磨 時(shí)間: 2025-3-24 01:11 作者: Exploit 時(shí)間: 2025-3-24 03:06 作者: 征兵 時(shí)間: 2025-3-24 06:51
Customer-Centric Support Services in the Digital Erantage in the digital era. This chapter elaborates upon the key dynamics that enable an organisation to build customer-centric services across the phases of the customer journey – the pre-purchase, purchase, and post-purchase. Underlying most customer-centric initiatives is a focus on building custom作者: extinguish 時(shí)間: 2025-3-24 11:56
Information as a Servicechannels that organisations use to make information available to consumers, which can be used for providing information to consumers, and the voice of customer (VoC) program, which is a repository of consumer information, can simultaneously serve as a source that can provide information to customer 作者: 水汽 時(shí)間: 2025-3-24 14:58
The Role of Service Design in Enhancing Marketing-Customer Service Collaborationomer experience has largely been a theoretical discussion with scant practical application. Accordingly, this study is built on two theoretical pillars of service design and customer experience. First, as part of a bigger project this chapter is a case study examining how the marketing team and cust作者: 小樣他閑聊 時(shí)間: 2025-3-24 21:09 作者: 種族被根除 時(shí)間: 2025-3-25 02:55
Multichannel Consumer Service Integration of Recommendation Systemsch help predict customer wants by analysing their behaviour using customer preference data and help them provide recommendations online and offline. This process allows companies to offer better-personalised services to their customers and increase their profitability. Recommendations and RS are a c作者: 博愛家 時(shí)間: 2025-3-25 06:37 作者: Irritate 時(shí)間: 2025-3-25 08:59 作者: 拋物線 時(shí)間: 2025-3-25 13:50 作者: aquatic 時(shí)間: 2025-3-25 17:19 作者: admission 時(shí)間: 2025-3-25 21:15 作者: 抵押貸款 時(shí)間: 2025-3-26 02:47 作者: 鋼筆記下懲罰 時(shí)間: 2025-3-26 08:00 作者: Triglyceride 時(shí)間: 2025-3-26 12:32 作者: superfluous 時(shí)間: 2025-3-26 15:46 作者: Callus 時(shí)間: 2025-3-26 18:15
https://doi.org/10.1007/978-3-030-25586-2ltichannel customer service integration framework for recommendation systems. Next, RS in services, their antecedents, processes, and consumer outcomes, are explained and discussed with examples and their applications in various industries. The final sections conclude the discussion on RS in service作者: 裝入膠囊 時(shí)間: 2025-3-26 21:52 作者: 興奮過度 時(shí)間: 2025-3-27 02:14
A Concise Dictionary of Paleontologyd robot) teams in service delivery. This chapter will address the convergence of human and AI-based frontline assistants (FLAs) and evolving service delivery systems based on human-robot collaboration. The chapter will conclude with a discussion of implications for academia, industry, and society.作者: antipsychotic 時(shí)間: 2025-3-27 06:01 作者: lethargy 時(shí)間: 2025-3-27 09:41 作者: MUTED 時(shí)間: 2025-3-27 16:24 作者: Indolent 時(shí)間: 2025-3-27 18:04 作者: 勤勉 時(shí)間: 2025-3-27 22:35 作者: 軍火 時(shí)間: 2025-3-28 02:32 作者: AWRY 時(shí)間: 2025-3-28 09:57
Customer Centric Support Services in the Digital AgeThe Next Frontier of作者: Immunoglobulin 時(shí)間: 2025-3-28 14:23 作者: 行業(yè) 時(shí)間: 2025-3-28 15:17 作者: subacute 時(shí)間: 2025-3-28 19:15
https://doi.org/10.1007/978-3-031-37097-7support services; customer engagement; digital transformation; customer services; information technology作者: Expand 時(shí)間: 2025-3-28 23:31
978-3-031-37099-1The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerl作者: JAUNT 時(shí)間: 2025-3-29 05:35
https://doi.org/10.1007/978-3-030-25586-2gular competitive differentiator for organisations in this digital era. This book aims to guide academicians about the scope of digitised and customer-centric service experiences across the customer journey. This book contains 12 chapters, across four themes, with 22 contributing authors from differ作者: insular 時(shí)間: 2025-3-29 09:01 作者: Condense 時(shí)間: 2025-3-29 12:23
A Concise Dictionary of Paleontologychannels that organisations use to make information available to consumers, which can be used for providing information to consumers, and the voice of customer (VoC) program, which is a repository of consumer information, can simultaneously serve as a source that can provide information to customer 作者: 思想上升 時(shí)間: 2025-3-29 19:22 作者: 包庇 時(shí)間: 2025-3-29 21:57 作者: 碎石頭 時(shí)間: 2025-3-30 02:27
https://doi.org/10.1007/978-3-030-25586-2ch help predict customer wants by analysing their behaviour using customer preference data and help them provide recommendations online and offline. This process allows companies to offer better-personalised services to their customers and increase their profitability. Recommendations and RS are a c作者: 典型 時(shí)間: 2025-3-30 06:03
